We offer a replacement policy for any defective or faulty product that you might receive. Rest assured that prior to shipping your orders, all items undergo from several level of quality assurance that we perform to ensure you the best quality of item.
To be eligible;
- Delivered item is incorrect.
- Delivered item must be defective.
- Delivered item must be damaged due to store's fault.
- There are missing parts based on the packaging content.
- Unmet expectation is not a valid reason as full product details are given in the product page.
1. Contact us thru our Facebook page, REBAJAS PH https://www.facebook.com/rebajasphilippines.
2. Provide the picture of the parcel sticker as proof of purchase
3. Attach proof of issue (picture or video, which is best to show the defect/issue of the item)
4. Wait for our response for confirmation.
5. If found valid, our customer support team will contact you for the replacement process.